Refund policy
Return & Refund Policy
At Self Care Femme, every product is handcrafted with care using high-quality, skin-loving ingredients. Because our products are personal care items, we are unable to accept returns or exchanges on opened or used products for hygiene and safety reasons.
Returns
We accept returns only for unused, unopened products within 14 days of delivery.
To be eligible for a return:
- Item must be unused and unopened.
- Item must be in its original packaging.
- Proof of purchase is required.
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged product and packaging
- A brief description of the issue
Once reviewed, we’ll gladly send a replacement or issue a refund if appropriate.
Refunds
Once your approved return is received and inspected, your refund will be processed to your original payment method within 5-10 business days.
Shipping charges are non-refundable.
Non-Returnable Items
The following items cannot be returned:
- Opened or used body care products
- Bath soaks
- Body oils
- Body washes
- Body polishes
- Gift cards
- Clearance or final sale items
Order Cancellations
Orders may be canceled within 2 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
Contact Us
For questions regarding your order, please contact us at:
Email: support@selfcarefemme.com
Thank you for choosing Self Care Femme. We appreciate your support and are committed to making every self-care experience luxurious and enjoyable